Work with us

Alpha Pharm Pharmacies is the largest independent community care pharmacy group, where we put YOU the patient first as our primary focus. Our patient-centered care focuses on you the patient and your particular health care needs. The goal is to empower patients to become active participants in their healthcare management. We provide tailor made care that is respectful of and responsive to your individual preferences, needs and values, ensuring that patients' values guide all clinical decisions. Consult with your Alpha Clin clinic nursing sister, AlphaDoc or talk to your pharmacist, pick up your medicine, vitamins, and over-the-counter drugs all in one stop. Alpha Pharm, for a healthier South Africa across generations.

Why Alpha Pharm Pharmacies?

•  Fast access to reliable health care.

•  Effective treatment delivered by trusted professionals.

•  Involvement of, and support for, family and carers.

•  Continuity of care and smooth transitions.

•  Involvement of patient in decisions and respect for preferences.

•  Clear, comprehensible information and support.

•  Attention to physical and environment needs.

•  Emotional support, empathy and respect.

•  Independently owned, placing care of communities as first priority.


Job title: Operations Manager

Reporting To: General Manager

Location: Cape Town

Job type: Permanent


Goods Receiving

  • Oversee Receiving GRN process
  • Implement and maintain Standard Operating Procedures (SOP) for goods receiving
  • Manage turnaround time: Goods delivered to GRN to Put Away
  • Manage Risk of Inbound logistics and Goods returned to suppliers
  • Manage risk of goods returned from Customers (Reverse logistics)

Inventory File

  • Ensure accuracy of Inventory; stock on hand corresponds to WMS and Oracle fusion (OM) to shelf location
  • Ensure stock rotation is done as per SOP
  • Ensure Monthly internal audit checks are done
  • Manage daily perpetual stock counts
  • Manage the planning, preparation and execution of the annual stock take
  • Manage dormant stock on hand
  • Minimize risk of Stock obsolescence by inventory analysis (daily/monthly/quarterly) and implementing measures to control and manage
  • Actively address in team meetings; efficiency goals, and inventory levels, and aid in solutions and corrective action
  • Identify opportunities of improvement in inventory management and drive adequate changes
  • Demand Planning and Forecasting
  • Ensure good relations with other business units such as the National buyers to maintain a solid platform to liaise on product demand fluctuations and inbound supply planning.
  • Monitor Lost sales and discrepancies in the Receiving process and take the initiative to resolve
  • Communicate and engage with relevant role players to reduce the risk presented by Lost sales and Lead time to delivery
  • Engage with relevant role players to ensure and maintain optimum stock levels

Storage and Operations

  • Manage the accuracy of the Mater data file on WMS Oracle
  • Manage the flow of Goods from Receiving to Active and Reserve storage locations
  • Manage Replenishment rules to ensure timeous replenishment of Active locations
  • Manage the allocation of storage space and accuracy of stock in Active and Reserve locations
  • Manage staff; workflow and efficiency of the department
  • Identify and implement cost savings ideas and waste-reduction opportunities

Assembling and Warehouse areas

  • Explore opportunities to increase productivity in workflow and efficiencies between Warehouse, Dispatch and Transport departments
  • Manage the wave template setup for timeous and accurate release of picking tasks
  • Ensure efficiency of Assembling (picking) procedures
  • Manage turnaround time on orders picked according to cut-off times
  • Manage Risk:  Incorrect picks, damages, and short-dated stock within ethical and patent warehouse departments



  • Ensure that the daily workload and rounds are defined, planned and communicated so that logistics and workflow is streamlined
  • Investigate and report on all delivery-related CRM queries, follow up and take corrective action.
  • Oversee and liaise with Customer service clerks concerning shortages, queries and complaints from customers
  • Deal with customer complaints efficiently and follow up on the nature of complaints regarding shortages, opened tampered or damaged goods
  • Ensure efficient turnaround time of reusable packaging material
  • Manage Open cycles for returnable packaging material, ensure collection and reconcile daily
  • Manage Risk; implement SOP invoicing, scan to cage, trip sheet, security sheet and record keeping



  • Oversee implementation of National Fleet Policy
  • Consolidate departmental reporting and investigate discrepancies
  • Route optimisation and consolidation strategies are continuously explored
  • Act as a proxy for the branch fleet
  • Manage Risk: Fleet maintenance, vehicle inspections and controlled budgetary expenditure



Compliance and Risk

· Work with the Responsible Pharmacist on corrective action investigations, planning and implementation, including amendments required to current Standard Operating Procedures.

· Ensure compliance with HSE of Stacking and storage conditions

· Ensure compliance MCC:  Stacking and storage conditions according to Good Wholesale and Pharmacy Practice

· Support compliance, and continuous improvement projects to drive expanded capabilities and improve the efficiency of existing processes.

· Leadership

· OHSAct

· Maintain general compliance to relevant HSE and OHSAct

· Ensure compliance MCC:  General storage conditions according to Good Wholesale and Pharmacy Practice

· Member of Health and Safety Committee; take an active part in training and ensure implementation of all HSE-related policies



· Cost saving initiatives

· Maintain budget input and control expenditure

· Required to participate and be on duty on rotation on Saturdays

· Responsible for taking corrective action, when necessary, in accordance with Company policy and procedures

· Responsible for conducting Performance appraisals with subordinates on an annual basis

· Responsible for the training and development of staff

· Responsible for allocating work and monitoring absenteeism

· Complete any Human Resources documentation and submit it for record-keeping

· Responsible for holding operational meetings as and when required

· Responsible for planning and managing leave, timesheets and hours in the department

· Plan and manage utilization of temporary staff employment

· Establish and communicate goals, coach, evaluate performance and develop staff

· Implement and coordinate training

· Maintain a high degree of visibility and accessibility to answer questions and assist with queries, quality or staff issues when needed.

· Enforce company policies and procedures and administer discipline when appropriate and in line with Company Policy

· Responsible for controlling/monitoring cost drivers for the inventory warehouse

· Promote teamwork among team members and support teams through the use of good communication skills and modelling of leadership behaviour.

· Implement strategies and practices to achieve established weekly/monthly targets





· A Relevant Degree/Diploma (ie. Logistics Management/ Inventory and Management/Supply Chain )

· 3-5 years of Warehouse logistics and Management experience preferably within the pharmaceutical environment

· Strong leadership within the environment

· Computer literate - MS Office Essential – Oracle WMS an advantage



· High level of Communication across all levels in the organization

· Customer Service

· Interpersonal Skills

· Ability to work under pressure

· Ability to make decisions based on sound reasoning

· Dedicated to service excellence

· Attention to detail and accuracy

· Report writing skills

· Problem-solving skills



Suitably qualified applicants are invited to submit their CVs on or before 11 March 2024 to No relocation assistance will apply.


Please note that if you have not heard from the HR department within 30 days of this advert closing, your application has unfortunately been unsuccessful.  


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